AnsweredAssumed Answered

Unable to log into Cisco Finesse Agent Desktop

Question asked by jagadish@megtag.com on Jan 31, 2017
Latest reply on Jan 31, 2017 by jacoadam

I'm getting the following error when I try to log into Cisco finesse agent desktop from Cisco DevNet UCCX Sandbox Environment

 

"The device associated with that extension or dial number is invalid."

 

Document says, I should be logged into Cisco Jabber Client before I can log into Finesse. But where do I download the Cisco Jabber Client for Mac.

 

I found the below download link for Jabber Mac but it says I'm not authorized to download it. Please help.

 

https://software.cisco.com/download/release.html?mdfid=283880684&softwareid=284006014&release=11.8(0)&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm

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