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Unable to log into Cisco Finesse Agent Desktop

Question asked by on Jan 31, 2017
Latest reply on Jan 31, 2017 by jacoadam

I'm getting the following error when I try to log into Cisco finesse agent desktop from Cisco DevNet UCCX Sandbox Environment


"The device associated with that extension or dial number is invalid."


Document says, I should be logged into Cisco Jabber Client before I can log into Finesse. But where do I download the Cisco Jabber Client for Mac.


I found the below download link for Jabber Mac but it says I'm not authorized to download it. Please help.