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Calls in Q, UCCX

Question asked by dustin.peet14 on Jan 24, 2017
Latest reply on Jan 25, 2017 by dekwan

I know that using UCCX you cannot obtain the Calls in Queue using any of the .Queue methods built into the API as they only work in a non-coresidnet/UCCE finesse platform.  Stating the obvious, that is frustrating...  Still I find myself trying to pursue a way in which to gather the number and save it to a variable to use as I please in other parts of my javascript within the gadget.

 

I know that I can get get close using a get on http://uccxserver:9080/realtime/AgentCSQStats, but how can I (and this might be a dumb question, forgive me if so) just pull the string associated to the "currentWaitingCalls" property?

 

If there is a better way to pull the calls waiting string for a csq I'm open to anything as, admittedly, this might not be the best method.  I do not however want to pull it from LiveDataGadget.jsp as the format isn't what I'm looking for.

 

Thank You!

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