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CMX 10.2 - Tags disappearing from CMX

Question asked by on Jan 24, 2017
Latest reply on Jan 31, 2017 by matfarre



We are currently using CMX to track the location of product moving through our manufacturing plant. Our in-house apps rely on an older location tracking solution to get XY coordinates, map images, and zone information. We hope to replace the old solution with CMX. The difficulty we are noticing is the disappearing of tags and their information from CMX when we make calls to the API. If we make a call early in the day and then later, we may see no information at all for that tag.


What is the best way to get these location updates so our in-house apps can get the most recent coordinate for a searched tag? I have seen mention of push notifications but we have thousands of tags in our environment which could build into a pretty large db.