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Embedded 3rd party gadget UCCX application

Question asked by on Jan 23, 2017
Latest reply on Jan 24, 2017 by dekwan

I have a uccx 3rd party gadget. Currently it's running angular2 with rx/js subscription capabilities.


Item1: I would like to monitor a rest service for the purpose of pulling an incoming call the logged in user may receive.


Item2: I would like that when the user hangs up and dispositions the call or Wrap-Up reason I will be adding the reason to our internal database, but also on the same event want to add the reason to the finesse server for reporting.  What peace of the system do I need to be looking at to make that work?