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XMPP Error: Not Authorized

Question asked by rdediana on Jan 21, 2017
Latest reply on Jan 22, 2017 by dekwan

hello.

 

Reviewed the below post and followed the the guidance there.

Authentication failure in java client using BOSH into finesse notification server

 

The below image illustrates my attempt to login into our local dev environment.

 

when using the following configuration parameters in Adium for:

Agent1:

Account Tab:

     Jabber ID: agent1@corp.tdic.com

     Pasword: *******

Options Tab:

     Connect Server: fns.corp.tdic.com

     Security: Allow plaintext authentication

 

the sequence gets to 75%, prompts for password, then errors with not authorized.

 

xmpp_auth_failure.png

xmpp_not_authorized.png

 

 

if i try same configuration parameters, but changing Jabber ID to agent1 i receive the below error.

 

xmpp_agen1.png

 

any thoughts or trouble guidance would be greatly appreciated.

 

one last thing, i was able to successfully connect using the devnet sandbox environment using this client IE: user012 used during the learning lab instructions.

xmpp_user012.png

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