1 Reply Latest reply on Jan 20, 2017 2:12 PM by jacoadam

    Sign In Error Cisco FinUCCX_EarlyRelease

    ocarrillo357

      When I try to login any Agent on Finesse desktop


       

      Agent Login IDAgent PasswordAgent Extension
      Agent001ciscopsdt6001

      Capture1.PNG

      Shows the next error dialog

      Capture2.PNG

      I try to register a Cisco Comunicator IP softphone, the error continue.

        • 1. Re: Sign In Error Cisco FinUCCX_EarlyRelease
          jacoadam

          Hello Oscar,

           

          Thanks for posting your question! You will generally see this error when (as you guessed) there's not a device registered to the endpoint. In this lab we have pre-configured agents with associated Jabber accounts as associated devices! You will need to log into a jabber account for this to work.

           

          The jabber credentials should be the same as the agent:
          UN: Agent001@abc.inc

          PW: ciscopsdt

           

          Please let me know if you can try this!

           

          Thanks!

          Jacob