When I try to login any Agent on Finesse desktop
Shows the next error dialog
I try to register a Cisco Comunicator IP softphone, the error continue.
Thanks for posting your question! You will generally see this error when (as you guessed) there's not a device registered to the endpoint. In this lab we have pre-configured agents with associated Jabber accounts as associated devices! You will need to log into a jabber account for this to work.
The jabber credentials should be the same as the agent: UN: Agent001@abc.inc
Please let me know if you can try this!
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