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Build Agent FrontEnd using Finesse API

Question asked by bruno_gil on Jan 19, 2017
Latest reply on Jan 20, 2017 by dekwan

Hi,

 

We are starting to design a Agent FrontEnd integrating a customer internal CRM with UCCE 11.5 (With EIM and WIM).

 

From the documentation (Finesse API) it seams that we are able to deal with Chat/Email interactions using Media API but i could not find the method's/actions that can be used over the Dialogs (Nonvoice).

 

How can we deal with this interactions?

 

Best Regards,

Bruno Gil

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