AnsweredAssumed Answered

Can Finesse 11.5 workflows and .exe files

Question asked by mark.baker@midlandsco-op.com on Jan 18, 2017
Latest reply on Jan 19, 2017 by jhonnycage

Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.

I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to greet the caller based on which trigger they come into UCCX on. I'm guess that this can be done with a HTML screenpop without the need for the .vbs script?

 

The question I dont seem to find a simple answer to is this one:-

I also have another workflow that when a call (Data Field condition=Call Type) comes into a certain queue will when "Answered", run a .exe stored on a network share. Is this going to be possible if I do upgrade to UCCX 11.5.1?

Thanks in advance.

Mark

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