AnsweredAssumed Answered

Can Finesse 11.5 workflows and .exe files

Question asked by on Jan 18, 2017
Latest reply on Jan 19, 2017 by jhonnycage

Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.

I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to greet the caller based on which trigger they come into UCCX on. I'm guess that this can be done with a HTML screenpop without the need for the .vbs script?


The question I dont seem to find a simple answer to is this one:-

I also have another workflow that when a call (Data Field condition=Call Type) comes into a certain queue will when "Answered", run a .exe stored on a network share. Is this going to be possible if I do upgrade to UCCX 11.5.1?

Thanks in advance.