Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.
I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to greet the caller based on which trigger they come into UCCX on. I'm guess that this can be done with a HTML screenpop without the need for the .vbs script?
The question I dont seem to find a simple answer to is this one:-
I also have another workflow that when a call (Data Field condition=Call Type) comes into a certain queue will when "Answered", run a .exe stored on a network share. Is this going to be possible if I do upgrade to UCCX 11.5.1?
Thanks in advance.