3 Replies Latest reply on Jan 13, 2017 9:28 PM by ocarrillo357

    Finesse server doesn't listen port 8445

      I've built a new UCCX sandbox UCCX_EarlyRelease but can't go to finesse administration page https://hq-uccx.abc.inc:8445/cfadmin or desktop page https://hq-uccx.abc.inc:8445/desktop


      I do a port scan to the server hq-uccx.abc.inc but the port 8445 is closed



      Starting Nmap 7.40 ( https://nmap.org ) at 2017-01-13 10:13 SA Pacific Standard Time
      Nmap scan report for hq-uccx.abc.inc (
      Host is up (0.18s latency).
      Not shown: 896 filtered ports, 84 closed ports
      22/tcp open ssh
      80/tcp open http
      443/tcp open https
      3000/tcp open ppp
      3001/tcp open nessus
      3003/tcp open cgms
      3006/tcp open deslogind
      3007/tcp open lotusmtap
      3013/tcp open gilatskysurfer
      5001/tcp open commplex-link
      5002/tcp open rfe
      5003/tcp open filemaker
      5004/tcp open avt-profile-1
      5222/tcp open xmpp-client
      7443/tcp open oracleas-https
      8080/tcp open http-proxy
      8081/tcp open blackice-icecap
      8443/tcp open https-alt
      8500/tcp open fmtp
      9080/tcp open glrpc


      Nmap done: 1 IP address (1 host up) scanned in 14.80 seconds

      May be a servise is down. This is the list of services:


      admin:utils service list

      Requesting service status, please wait...
      System SSH [STARTED]
      Cluster Manager [STARTED]
      Cisco SCSI Watchdog [STARTED]
      Service Manager [STARTED]
      Service Manager is running
      Getting list of all services
      >> Return code = 0
      A Cisco DB[STARTED]
      A Cisco DB Replicator[STARTED]
      Cisco AMC Service[STARTED]
      Cisco Audit Event Service[STARTED]
      Cisco CDP[STARTED]
      Cisco CDP Agent[STARTED]
      Cisco CallManager Serviceability[STARTED]
      Cisco Certificate Change Notification[STARTED]
      Cisco Certificate Expiry Monitor[STARTED]
      Cisco DRF Local[STARTED]
      Cisco DRF Master[STARTED]
      Cisco Database Layer Monitor[STARTED]
      Cisco Desktop Administrator Service[STARTED]
      Cisco Desktop Agent E-Mail Service[STARTED]
      Cisco Desktop Browser and IP Phone Agent Service[STARTED]
      Cisco Desktop Call/Chat Service[STARTED]
      Cisco Desktop Enterprise Service[STARTED]
      Cisco Desktop LDAP Monitor Service[STARTED]
      Cisco Desktop License and Resource Manager Service[STARTED]
      Cisco Desktop Recording and Playback Service[STARTED]
      Cisco Desktop Recording and Statistics Service[STARTED]
      Cisco Desktop Sync Service[STARTED]
      Cisco Desktop VoIP Monitor Service[STARTED]
      Cisco Log Partition Monitoring Tool[STARTED]
      Cisco RIS Data Collector[STARTED]
      Cisco RTMT Reporter Servlet[STARTED]
      Cisco Syslog Agent[STARTED]
      Cisco Tomcat[STARTED]
      Cisco Tomcat Stats Servlet[STARTED]
      Cisco Trace Collection Service[STARTED]
      Cisco Trace Collection Servlet[STARTED]
      Cisco Unified CCX Administration[STARTED]
      Cisco Unified CCX CVD Dependent Webapp[STARTED]
      Cisco Unified CCX Cluster View Daemon[STARTED]
      Cisco Unified CCX Configuration API[STARTED]
      Cisco Unified CCX DB Perfmon Counter Service[STARTED]
      Cisco Unified CCX Database[STARTED]
      Cisco Unified CCX Engine[STARTED]
      Cisco Unified CCX Notification Service[STARTED]
      Cisco Unified CCX Perfmon Counter Service[STARTED]
      Cisco Unified CCX SNMP Java Adapter[STARTED]
      Cisco Unified CCX Serviceability[STARTED]
      Cisco Unified CCX Voice Subagent[STARTED]
      Cisco Unified CCX WebServices[STARTED]
      Cisco Unified Intelligence Center Reporting Service[STARTED]
      Cisco Unified Intelligence Center Serviceability Service[STARTED]
      Cisco Unified Serviceability RTMT[STARTED]
      Host Resources Agent[STARTED]
      MIB2 Agent[STARTED]
      Platform Administrative Web Service[STARTED]
      SNMP Master Agent[STARTED]
      SOAP -Log Collection APIs[STARTED]
      SOAP -Performance Monitoring APIs[STARTED]
      SOAP -Real-Time Service APIs[STARTED]
      System Application Agent[STARTED]
      Cisco Finesse Tomcat[STOPPED] Service Not Activated
      Cisco Serviceability Reporter[STOPPED] Service Not Activated
      Primary Node =true