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Finesse server doesn't listen port 8445

Question asked by Guest on Jan 13, 2017
Latest reply on Jan 13, 2017 by ocarrillo357

I've built a new UCCX sandbox UCCX_EarlyRelease but can't go to finesse administration page https://hq-uccx.abc.inc:8445/cfadmin or desktop page https://hq-uccx.abc.inc:8445/desktop

 

I do a port scan to the server hq-uccx.abc.inc but the port 8445 is closed

 

 

Starting Nmap 7.40 ( https://nmap.org ) at 2017-01-13 10:13 SA Pacific Standard Time
Nmap scan report for hq-uccx.abc.inc (10.10.20.10)
Host is up (0.18s latency).
Not shown: 896 filtered ports, 84 closed ports
PORT STATE SERVICE
22/tcp open ssh
80/tcp open http
443/tcp open https
3000/tcp open ppp
3001/tcp open nessus
3003/tcp open cgms
3006/tcp open deslogind
3007/tcp open lotusmtap
3013/tcp open gilatskysurfer
5001/tcp open commplex-link
5002/tcp open rfe
5003/tcp open filemaker
5004/tcp open avt-profile-1
5222/tcp open xmpp-client
7443/tcp open oracleas-https
8080/tcp open http-proxy
8081/tcp open blackice-icecap
8443/tcp open https-alt
8500/tcp open fmtp
9080/tcp open glrpc

 

Nmap done: 1 IP address (1 host up) scanned in 14.80 seconds

May be a servise is down. This is the list of services:

 

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Desktop Administrator Service[STARTED]
Cisco Desktop Agent E-Mail Service[STARTED]
Cisco Desktop Browser and IP Phone Agent Service[STARTED]
Cisco Desktop Call/Chat Service[STARTED]
Cisco Desktop Enterprise Service[STARTED]
Cisco Desktop LDAP Monitor Service[STARTED]
Cisco Desktop License and Resource Manager Service[STARTED]
Cisco Desktop Recording and Playback Service[STARTED]
Cisco Desktop Recording and Statistics Service[STARTED]
Cisco Desktop Sync Service[STARTED]
Cisco Desktop VoIP Monitor Service[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Unified CCX Administration[STARTED]
Cisco Unified CCX CVD Dependent Webapp[STARTED]
Cisco Unified CCX Cluster View Daemon[STARTED]
Cisco Unified CCX Configuration API[STARTED]
Cisco Unified CCX DB Perfmon Counter Service[STARTED]
Cisco Unified CCX Database[STARTED]
Cisco Unified CCX Engine[STARTED]
Cisco Unified CCX Notification Service[STARTED]
Cisco Unified CCX Perfmon Counter Service[STARTED]
Cisco Unified CCX SNMP Java Adapter[STARTED]
Cisco Unified CCX Serviceability[STARTED]
Cisco Unified CCX Voice Subagent[STARTED]
Cisco Unified CCX WebServices[STARTED]
Cisco Unified Intelligence Center Reporting Service[STARTED]
Cisco Unified Intelligence Center Serviceability Service[STARTED]
Cisco Unified Serviceability RTMT[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Finesse Tomcat[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Primary Node =true

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