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Finesse popup for breached queue time

Question asked by chad_meyer on Dec 15, 2016
Latest reply on Dec 16, 2016 by dekwan

Hey everyone.  I have a unique request from a client.  As they have multiple precision queues and agents to monitor, the default Finesse supervisor view is no longer working for them.  Are there any solutions as to a popup or alert that I could setup to trigger if a call has been queued for "x" amount of time?  This would be my first customization for Finesse and any guidance is greatly appreciated.  Thanks in advanced.

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