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Finesse Chat and Workflow

Question asked by antonino.rivieccio on Dec 15, 2016
Latest reply on Dec 15, 2016 by dekwan

Hi,

with our team we are implemented a Finesse web Chat integrating UCCX an SocialMiner (both versions are 11.0). Is there any chance to activate the finesse workflow when a new chat request arrives? Our goal is to send an HTTP post request to an external server with all the field that the customer has filled out in chat form.

Thanks.

Regards.

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