AnsweredAssumed Answered

Finesse Chat and Workflow

Question asked by antonino.rivieccio on Dec 15, 2016
Latest reply on Dec 15, 2016 by dekwan


with our team we are implemented a Finesse web Chat integrating UCCX an SocialMiner (both versions are 11.0). Is there any chance to activate the finesse workflow when a new chat request arrives? Our goal is to send an HTTP post request to an external server with all the field that the customer has filled out in chat form.