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ANI Interrmittent in MediaAddress from Participant list

Question asked by mikestief1980 on Dec 14, 2016
Latest reply on Dec 16, 2016 by mikestief1980

Hello,

 

We integrated with Cisco Finesse as a non gadget using XMPP. We have a bank on 10.6 (1) and at this bank the ANI doesn't always come across when the switch board transfers the call. Other banks are working fine with the integration.

 

Is anyone aware of an issue where the ANI doesn't come across when a call is transferred? Could it be something with how the bank has Cisco configured when the call goes from the switch board to the Queue or switch board to agent?

 

Thanks,

 

Mike

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