AnsweredAssumed Answered

multiple jabberwerx connections for the same agent id.

Question asked by AzizShaik on Dec 13, 2016
Latest reply on Dec 13, 2016 by dekwan




We have a scenario where in we login as an agent from our cti app and also register for the call events from our arm app.

basically the crm app is just registering to the call events by referring to the jabberwerx lib on the finesse server.



the question we have is weather this is treated as multiple connections for the agent since the finesse server has to send events to more than one channel.



please let us know.