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How to resolve Invalid Device CF_GENERIC_UNSPECIFIED agent desktop login

Question asked by anilkumar.murikipudi@cestechservices.com on Dec 9, 2016
Latest reply on Dec 9, 2016 by dekwan

Hi,

i have logged into pidgin and after trying to login into agent login panel. it is not signing in showing below error on web page

 

"Sign-in is taking too long. Please sign out and sign in again.."

 

In pidgin console showing below error message

 

<message from='pubsub.hq-uccx.abc.inc' to='agent002@hq-uccx.abc.inc' id='/finesse/api/User/Agent002__agent002@hq-uccx.abc.inc__L86jS'>

  <event xmlns='http://jabber.org/protocol/pubsub#event'>

  <items node='/finesse/api/User/Agent002'>

  <item id='4bd1cc79-3aa4-482d-a766-ad6bf61b110248'>

  <notification xmlns='http://jabber.org/protocol/pubsub'><Update>

  <data>

    <apiErrors>

      <apiError>

        <errorData>0</errorData>

        <errorMessage>CF_GENERIC_UNSPECIFIED</errorMessage>

        <errorType>Invalid Device</errorType>

      </apiError>

    </apiErrors>

  </data>

  <event>put</event>

  <requestId>22aa43b2-758f-4a22-89d6-88ace94ba041</requestId>

  <source>/finesse/api/User/Agent002</source>

</Update></notification>

  </item>

  </items>

  </event>

</message>

 

How could i get ride of the above error to see the agent desktop panel.

 

Thanks,

Anil Kumar M.

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