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Finesse Whisper coaching using JS/REST

Question asked by andysteel on Dec 6, 2016
Latest reply on Dec 6, 2016 by dekwan



I want to initiate whisper coaching for my Supervisors using either the Javascript or RESTful services. I can see how to initiate a Silent Monitor but can't see any documentation on how to perform Whisper mode, so that the Supervisor can talk to the Agent but the customer cannot hear this.


I understand that Barge is not applicable as I don't want the customer to hear the whisper.


Is this possible using Finesse JS or RESTful service ? If not, how else can this be achieved - JTAPI?