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Receiving non-voice dialogs/messages from Finesse

Question asked by pyanamandra on Dec 5, 2016
Latest reply on Dec 6, 2016 by dekwan


We have eGain Chat integrated with UCCE and we have a Finesse Listener connected to the Finesse Server. Is it possible to receive from Finesse notification server after successfully subscribing to events that are not voice related. Can we receive after successful subscriptions from the Notificaiton Server both voice and non-voice events from the Notification Server. Does Finesse Server support non-voice media.


I appreciate your thoughts on this