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Disable Callback Feature in Finesse

Question asked by dipmehta33 on Dec 1, 2016
Latest reply on Dec 5, 2016 by dekwan

Hi Everyone,

 

Is there a way to disable callback feature in Finesse ?  We have a team of outbound agents who accidentally keep on using this feature. It would helpful to know if this could be disabled.

 

Screenshot attached

 

Regards

Dip Mehta

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