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Finsse api - Single step transfer

Question asked by michales@il.ibm.com on Nov 20, 2016
Latest reply on Nov 28, 2016 by dekwan

Hi,

We develope softphone base on finesse api.When i'm transfer call from one phone to other we get 4 messages from finesse:

Messgae 1:

calltype : CONSULT

dialogState: ALERTING

participant(caller) state:INITIATED

participant(agent) state:ALERTING


Messgae 2:

calltype : TRANSFER

dialogState: ACTIVE

participant(caller) ACTIVE

participant(agent) state: ALERTING

participant(other) state: DROPPED


Messgae 3:

calltype : TRANSFER

dialogState: DROPPED

participant(caller) state: DROPPED

participant(agent) state: DROPPED


Messgae 4:

calltype : TRANSFER

dialogState: ACTIVE

participant(caller) ACTIVE

participant(agent) state: ALERTING


Mssage 1 and message 4 with same id


My question is: for which message i need to answer (i.e excute ringing event on softphone)



best regards

Michael Sagi

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