AnsweredAssumed Answered

XMPP Notifications - PIDGIN

Question asked by gorourke on Nov 18, 2016
Latest reply on Nov 21, 2016 by dekwan

When I start up Pidgin and configure it as per the for a user "Getting Started" Guide below

https://learninglabs.cisco.com/lab/finesse-basic-user-rest-apis-with-xmpp-events/step/1

Pidgin receives the notifications correctly.

 

However, by logging in Pidgin, it seems to unsubscribe the Finesse Browser Session from receiving notifications.

 

e.g. if you change an agent state in Finesse Standard Web Client from Ready to Not Ready, Pidgin receives the State Change Notification but the browser does not and it returns a

"Operation Error - the operation has timed out or failed. Please try again or contact the administrator"

 

Is there a way for Pidgin to subscribe to a user notification without affecting the Standard Finesse Browser Session Notifications?

 

Regards,

Gerry

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