I actually coded a basic Windows Application to display agent status in the System tray (icon Green/Red/Black depending on the status). My client wanted to see the status without going back on Finesse web page...
This status is read through Finesse API web service (HTTPS GET with read only user : http://finesse-server1/finesse/api/User/My_user ) and makes a refreshing request every 3 seconds.
Today our deployment model is a Cisco Finesse cluster for 2000 thousands agents.
I was wondering if there was an official limit for the web service or if these requests could affect the Finesse agent Service ? I cannot find this information in Cisco documentation.
Thank you in advance.