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Determining the releasing party

Question asked by muratilkdogan on Nov 8, 2016
Latest reply on Dec 27, 2016 by dreich



We need to determine the party (agent or customer) releasing the call. Although CallConnectionClearedEvent ReleasingDeviceID field seems like providing this information, we observe that regardless of the actual releasing party, we receive 2 consecutive CallConnectionClearedEvent messages, first of them having the agent device ID as ReleasingDeviceId and the second one having the customer device ID as ReleasingDeviceId.

Is there a different method or configuration to determine the releasing party for a call?

Best Regards,