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UCCX Finesse 10.6.1 Gadget Screenpop partial webpage when call answered in separate tab

Question asked by jspataro on Oct 12, 2016
Latest reply on Oct 12, 2016 by jspataro

UCCX Finesse 10.6.1 Screenpop partial webpage when call answered in separate tab

 

Screenpop works fine when agent answers call in "Screenpop Tab" but when the call is answered in any other tab and then the "Screenpop Tab" is selected the orientation of the Screenpop webpage is very small in height.

 

Below are examples of the screenPop working and not working. I used CUCM's admin web page as the url for the screenPop.

 

Here is a picture of the screenpop working as expected: https://www.dropbox.com/s/s6alxmvs7m75x4y/Working.PNG?dl=0

--- 1) Agent goes in ready

--- 2) Select ScreenPop tab

--- 3) Call comes in, Agent picks up call

--- 4) ScreenPop successfully loads

 

Here is a picture of the screenpop not working as expected: https://www.dropbox.com/s/ypddqooaev8lydo/Not_Working.PNG?dl=0

--- 1) Agent goes in ready

--- 2) Select Home tab

--- 3) Call comes in, Agent picks up call

--- 4) Select ScreenPop tab

--- 5) ScreenPop unsuccessfully successfully loads

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