Am having 1 requirement as below.
I have UCCE 11 lab running with SIP Dialer. Dialer Import rule consists of 4 columns out of which 1 is Custom made named "LeadID" which always remains unique. Now I want to display LeadID on Finesse Agent Desktop. How shall I do this?
I followed Cisco Document saying to create Custom ECC Variable on Finesse Administration. Create same variable in ICM under ECC Variable List. Defined PV1 call.ecc.LeadID but no result.
Your help would be appreciated.