We are preparing to deploy Finesse.
We have our side A and B geographically spread across the country.
We are trying to find a simplistic way to drop a single icon on the desktop as opposed to 2 as from what i understand if side A is primary for a user and it goes down the user will need side B URL in order to login where if logged in fail over is handled by IE and the Finesse application automatically.
Just trying to simplfy this for the end users.
if anyone can provide some direction or pointers on how to simplify this with only using one icon/shortcut that would be helpful.