EIM 11.0.2(b) (ugh)
I have managed to get the EIM (egain provided) gadget to load into the Finesse layout - and after some tweaking it actually gets the login splash page - HOWEVER - the pop-up to actually LOGIN to EIM never comes up.
I don't have pop ups blocked.
I can view the source of the EIM Gadget and see the link and load that link in a new tab and the EIM login page pops right up as expected so it's not an issue with the link.
I suspect it has something to do with the EIM Gadget itself not allowing popups.
Has anyone encountered this? Any suggestions?