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Finesse Chat between Agent and Supervisor

Question asked by vinodpatil047 on Sep 28, 2016
Latest reply on Oct 6, 2016 by vinodpatil047

Hi All,

In CAD and CSD we have chat functionality, where supervisor or agent can initial chat with anyone in the team but in Finesse out of box I do not find this functionality. As Cisco document says Supervisor can chat with agent.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/...

see section " Supervisory features"

Please help me if anyone has idea how we can do this.

Thanks,

Vinod


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