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Add description for Reason Code (Finesse)

Question asked by dkovalenko on Sep 22, 2016
Latest reply on Sep 22, 2016 by dekwan


How to add description for Reason Code in Cisco Finesse?

I want to add a descrition for the system Reason Codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).

When you add Cisco Finesse Administration, I get error:

The Reason Code entered is reserved. Please do not choose the following system reserved codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).


Please help solve the problem!