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Accidental 911 Calls

Question asked by woffordscott on Sep 13, 2016
Latest reply on Sep 21, 2016 by woffordscott

Kari's Law....Since applying the necessary changes to allow direct 911 access, we have seen an increase in accidental calls to 911 from our users. In addition, we are seeing that they are not staying on the line to notify the operator that it was an accidental call. We are looking for ways to help reduce these accidental calls. I am thinking of one of the following:

 

1) Apply a pre-recorded message (something like “Please stay on the line while you are connected to 911”) just before the call is connected. That way, if the users did hang up during this message, the call is not routed out to 911.

2) Add a slight delay (maybe 3-4 seconds) before the system routes the call to the PSAP

 

Have you guys ran into this issue? And if so, what are you doing to reduce these 911 calls?

 

Thanks,

Scott

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