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Set an Agent in Misc Aux

Question asked by AzizShaik on Sep 8, 2016
Latest reply on Sep 8, 2016 by dekwan



How do i set an agent in to a Misc Aux, looks like finesse doesn't accept a not ready reason code of 0 or -1.

but when the agent initially logs in he/she is set in to default not ready state with a reason code of -1.


Can one please help me with this issue.