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CAD / Finesse GAPS

Question asked by pvarenholt on Aug 31, 2016
Latest reply on Aug 31, 2016 by dekwan

Finding challenges in moving to Finesse from CAD with respect to real time stats and agent stats in general.

In this we are trying to leverage CUIC reports and gadget to somewhat fill the gaps.

Is it possible to pass information from Finesse based on who the Supervisor is such that the proper CUIC report is run within the FIness CUIC gadget?

Currently running Finesse 11 and CUIC 10.5.

 

WOULD BE VERY CURIOUS TO HEAR THOUGHTS ON WHAT OTHERS ARE DOING TO FILL THE GAPS BETWEEN CAD AND FINESS OTHER THAN PURCHASING 3RD PARTY PARTNER PRODUCTS.

 

Thanks,

Paul.

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