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How to capture Not Ready Reason Code, as soon as it's submitted within Finesse?

Question asked by claudioillanes on Aug 29, 2016
Latest reply on Oct 5, 2016 by dekwan



We want to capture the NotReadyReasonCode as soon as an agent applies a new code using the out-of-the-box Finesse reason code drop-down. Is this possible, and just a matter of registering for a Notification Service, or is another approach required? We don't want to receive it when the call ends, or when the call enters wrap-up. Instead, we need to capture it as soon as the drop down is changed. Any guidance is appreciated.