Contact center supervisor wants to look at agent call logs. I can't see how to do this using Finesse:
Screenshot of old CAD "Agent Log" screen
Unfortunately, Finesse does not have have agent call logs.
The agent has all of this information from the dialog events it receives, so it is possible to make this into a custom gadget.
Tim, 2Ring GADGETS for Cisco Finesse come with call history and agent state history + we also offer current call view. You can learn more at www.2Ring.com/Gadgets Michal, 2Ring
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