AnsweredAssumed Answered

Filter the Team Summary report to only include one agent team

Question asked by timbo66 on Aug 22, 2016
Latest reply on Aug 26, 2016 by timbo66

How can I create a gadget like the supervisor Team Summary but only show agents for a particular team? I copied the stock report using CUIC but I can't see how to filter it. I went to Edit Default Filter and looked around in Basic and Advanced but I don't see a way to filter on the team. I'm using UCCX 10.6.1

 

I suspect it might be done by editing the parameters for the gadget by changing the filterid in red below. But I have no idea what to change it to.

 

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=728283C210000140000000530A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>

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