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Three participants in Finesse during incoming calls

Question asked by sjkjyoon09 on Aug 22, 2016
Latest reply on Sep 5, 2016 by sjkjyoon09

There are 3 participants in Finesse logs as below when incoming calls from anonymous which is ANI value. (In normal incoming calls, participants must be two)

It brings abnormal call state on our custom gadget due to no matching with CTI event mapping table caused by 3 participants.

Anyone knows this hits any defect or bug reported by Cisco? or any workaround to fix it?

 

Circumstacnce:

PCCE 10.0

Finesse 10.0

Call flow => PSTN(ANI is anonymous) - GW - CVP - ICM - CVP - CUCM - Agent

 

 

From Finesse Logs,

 

<participants>
<Participant>
<actions>
<action>UPDATE_CALL_DATA</action>
<action>DROP</action>
</actions>
<mediaAddress></mediaAddress><mediaAddressType></mediaAddressType>

<state>INITIATED</state>

<stateCause></stateCause>
</Participant>
<Participant>
<actions>
<action>UPDATE_CALL_DATA</action>
<action>DROP</action>
</actions>
<mediaAddress>anonymous</mediaAddress>
<mediaAddressType></mediaAddressType>

<state>INITIATING</state>

<stateCause></stateCause>
</Participant>
<Participant>
<actions>
<action>ANSWER</action>
</actions>
<mediaAddress>8823530</mediaAddress>
<mediaAddressType>AGENT_DEVICE</mediaAddressType>

<state>ALERTING</state>

<stateCause></stateCause>
</Participant>
</participants>

<state>ALERTING</state>
<event>POST</event>

 

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