AnsweredAssumed Answered

Caller Entered Digits

Question asked by mark.rennie1 on Aug 19, 2016
Latest reply on Aug 19, 2016 by dekwan

Hi,

 

To capture the values that a caller has input into IVR  (e.g. Caller gets a prompt to enter their customer ID)  previously on the Cisco Express API we were using a field on events CallerEnteredDigits that appeared to have caputured this data.

 

On CTIOS I believe this was also a field that was exposed via the Call object.

 

Is this field exposed on Finesse?

 

If not would we just need to set the CallerEnteredDigits into one of the standard call variables (or set up a new ECC variable?) and get it from there via a Finesse dialog?

 

Cheers,
Mark

Outcomes