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Supervisor promotion

Question asked by matt.cooper30 on Aug 18, 2016
Latest reply on Aug 18, 2016 by dekwan

In finesse, can i give an existing Supervisor on a team permission to assign an agent on the same team to the supervisor role, as needed?

 

Basically if she is out, she wants to make one of the staff a supervisor to cover for her.  We do not want to continually have to log in and assign their staff on a day to day basis.

 

 

Thank you!

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