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CTIOS working mode for Cisco Supervisor Desktop

Question asked by himgupta on Aug 17, 2016
Latest reply on Aug 19, 2016 by tephipps

Hi,

 

 

Is it possible to have CTIOS Supervisor Desktop (CSD) connected to CTIOS server in “monitor mode” of CTIOS  and eliminate the need of phone (Instrument ID) for supervisor to login. If yes, then any reference for Supervisor desktop CTIOS Toolkit customization would really help.

 

Following functions are desired on CSD in monitor mode:

 

  • Team agent statistics
  • Team agent state
  • Skill group statistics
  • Change agent state

 

 

Kind Regards,

Himanshu

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