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Change LOGOUT Reason Code

Question asked by rshade-cti on Aug 9, 2016
Latest reply on Aug 9, 2016 by dekwan

We've got a use case where supervisors are using the LOGOUT reason code for simple workforce tracking (Break/Sick/Vacation/etc) and need to be able to correct the code if it's not chosen correctly by the agent.  It looks like LOGOUT->LOGOUT is an invalid transition state (unlike NOT_READY to NOT_READY, which is valid).  Is there any other way to change the reason code via the Finesse API in CCX or CCE?

 

Thanks!

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