I've been trying to test out Finesse in the UCCX Sandbox, however I have been unable to log into Finesse.
When I try to log in with any agent, a message box appears stating "The device associated with that extension or dial number is invalid".
I found a forum thread here that discusses using the Cisco Jabber Client.
But, I'm unable to download it as it says I need a valid service contract.
Is the Cisco Jabber Client the software I need to allow logging into Finesse and make calls?
Also, is there a way to get the Jabber Client without a service contract?