3 Replies Latest reply on Nov 28, 2016 2:11 PM by jacoadam

    Making calls in UCCX Sandbox

    schernezky

      Hello,

      I've been trying to test out Finesse in the UCCX Sandbox, however I have been unable to log into Finesse.

      When I try to log in with any agent, a message box appears stating "The device associated with that extension or dial number is invalid".

      I found a forum thread here that discusses using the Cisco Jabber Client.

      Re: UCCX Sandbox availability

      I think I found the software here: https://software.cisco.com/download/release.html?mdfid=284324806&softwareid=284006014&release=11.7(0)&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm

      But, I'm unable to download it as it says I need a valid service contract.

       

      Is the Cisco Jabber Client the software I need to allow logging into Finesse and make calls?

      Also, is there a way to get the Jabber Client without a service contract?

       

      Thanks!