AnsweredAssumed Answered

Making calls in UCCX Sandbox

Question asked by schernezky on Aug 5, 2016
Latest reply on Nov 28, 2016 by jacoadam

Hello,

I've been trying to test out Finesse in the UCCX Sandbox, however I have been unable to log into Finesse.

When I try to log in with any agent, a message box appears stating "The device associated with that extension or dial number is invalid".

I found a forum thread here that discusses using the Cisco Jabber Client.

Re: UCCX Sandbox availability

I think I found the software here: https://software.cisco.com/download/release.html?mdfid=284324806&softwareid=284006014&release=11.7(0)&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm

But, I'm unable to download it as it says I need a valid service contract.

 

Is the Cisco Jabber Client the software I need to allow logging into Finesse and make calls?

Also, is there a way to get the Jabber Client without a service contract?

 

Thanks!

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