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Finesse Gadget to interact with an external DB

Question asked by Ssaradouni on Aug 2, 2016
Latest reply on Aug 3, 2016 by dekwan


In UCCX 10.5, i'm asking about the way to develop a gadget for finesse that could interact with an external Database, to retrieve data, such client name and client call back number.

These informations should appear in agent desktop at the login, so he can engage a callback to the client then delete this row in the database afterwards.