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Announcements not playing to external callers (internal working fine)

Question asked by suefallon on Aug 1, 2016
Latest reply on Aug 11, 2016 by FS4USATECH

I have a hunt pilot that is set to

"Queue Calls"

     "network hold MOH source & announcements" - pointing to a MOH Audio Source File (a .wav file that has been uploaded to the publisher and subscribers).


When we dial the HG internally, we get the announcement message the way we expect but when we dial the HG externally, it rings then goes to the HG voicemail box.


Can anyone point me in the right direction as to what I have missed here?


Thank you so much in advance.