AnsweredAssumed Answered

changing agent state to NOT_READY

Question asked by SEC_ContactCenter_Support1 on Jul 24, 2016
Latest reply on Jul 25, 2016 by dekwan

Hi !

I am using Finesse API to change agent state, I facing error when try to change agent state to NOT_READY :



    <ErrorType>Parameter Missing</ErrorType>


    <ErrorMessage>The state change requires a valid reason code.</ErrorMessage>




also, when change to LOGOUT or LOGIN it gives me 202 which mean ok but nothing happen on the finesse page.

it is only working when I change agent state to READY.


please help ..