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changing agent state to NOT_READY

Question asked by SEC_ContactCenter_Support1 on Jul 24, 2016
Latest reply on Jul 25, 2016 by dekwan

Hi !

I am using Finesse API to change agent state, I facing error when try to change agent state to NOT_READY :

<ApiErrors>

  <ApiError>

    <ErrorType>Parameter Missing</ErrorType>

    <ErrorData>finesse.api.reasoncode.require_reasoncode</ErrorData>

    <ErrorMessage>The state change requires a valid reason code.</ErrorMessage>

  </ApiError>

</ApiErrors>

 

also, when change to LOGOUT or LOGIN it gives me 202 which mean ok but nothing happen on the finesse page.

it is only working when I change agent state to READY.

 

please help ..

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