Incorrect user or password in XML Api for sandbox account

Discussion created by Guest on Jul 20, 2016
Latest reply on Aug 2, 2016 by jacoadam

I am working with XML Api in a sandbox account for webex


I have followed the instructions provided at this link -> CloudShell - SSO Saml Redirect and reserve a WebEx Web Conferencing Sandbox and followed the instructions there to create a Provision Webex account


I am using these settings ->

Site URL:

SiteID: *****

PartnerID: ********

XML Service URL:


And try to use a simple api method GetloginurlUser with following code:-

<?xml version='1.0' encoding='UTF-8'?>


<serv:message xmlns:xsi='' xmlns:serv=''><header>









<bodyContent xsi:type='java:com.webex.service.binding.user.GetloginurlUser'>






But Every time i receive following response :-



<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:serv="" xmlns:com="" xmlns:use="">



<serv:reason>Incorrect user or password</serv:reason>








Please tell me which webexid and password I should use for api methods. I have used both the sandbox account details and Provision webex account details but still I am stuck with the same error


Please help