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Displaying all Not Ready reason codes at once in Finesse Desktop

Question asked by ravindra999 on Jul 14, 2016
Latest reply on Jul 22, 2016 by dekwan

Hello All,

We have very long list of Not-Ready reason codes, and the agents have to scroll down when they click on "Not-Ready" to select the correct reason code.  Current finesse only shows around 10, and if we have more than that we have to scroll down to find the correct one.

 

Is there a way we can configure finesse to show all "Not Ready" reason codes all at once, when agent click on "Not Ready"?


Appreciate your input.


Thanks,

Ravi.

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