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Multi Agent Skill change thru API

Question asked by ThomasGunnar on Jun 28, 2016
Latest reply on Jul 29, 2016 by dekwan

Hey All.

 

Anyone have experience with using the API for multi agent skill change

 

I would like to make and application(Finesse) where a supervisor can change skills on all the agents in the team at once.

 

Have is the performance on the API, if i update lets say 100 resources at once / Any limitations?

Im I right that i have to send the whole data for an update (and not only the skill i will add to the resoource)

 

On the UCCX admin interface there is the Multi Skill change. It is something like this i would put in Finesse for the supervisors.

 

Best regards

Thomas

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