0 Replies Latest reply on Jun 17, 2016 3:59 PM by sathishkumark

    Unsupported SCI Feature error on VRU PG

    sathishkumark

      HI All,

       

      I'm integrating Cisco ICM with AVP for IVR treatment, and i'm using a 3rd party connector(GED125 Server) between ICM and AVP since this will not communicates directly. My VRU PIM is active, but the Calls are getting dropped frequently. On the VRU PG logs, I can see the error as "Unsupported SCI feature". However during the PIM activation stage, I could see this supports SCI but while trying for IVR treatment PG sending this error message(Unsupported SCI feature) to GED 125 server, not sure why this is happening.

       

      VRU PIM logs attached.

       

      Version Details:

      ICM Version - 11.0(1)

      GED125 Server Version - 2.2-1

       

      Can some please help me on this?  Please let me know any other information required from my end.

       

      Regards,

      Sathish