I am trying to use Screen Pop Up gadget available at DevNet download section for PCCE 9.1.
I used 3rdpartygadget user account and uploaded the gadget files to the Finesse server and restarted Tomcat Service. I have also modified desktop layout for a test team in Finesse Administration page.
Till now all ok.
Now when I test using an agent who is part of test team, I see screen as attached; but as per documentation, I should see caption like "Screen pop up goes here".
Finesse also does not load up the URL in the browser once I receive the call. This entire testing was done using OOB gadget files, I haven't done any modifications.
Please help me to solve this issue and guide me what am I doing wrong here so that the URL is not poping up.
I had gone thru many contents on the net and had enabled browser pop-up, cleared cache and cookies and disabled Compatibility view of IE 11. But none had helped. Apart from above I am not getting any material to analyse this issue further.