We are having a terrible time trying to access the Collab End Points lab with a physical phone. For many reasons, we can't seem to get the VPN Tunnel up between the physical phone and the Cisco lab--part of it is due to priorities of IT dept. I am wondering if there is an easier solution by purchasing a Cisco phone with VPN built in. Does anyone know of any phones that will have the ability to access the lab with built in VPN (with no need for additional router equipment, etc). Or does anyone know of any other phone (We have an Avaya 9611G right now).