Auto Logout for agents Dears, Please support me, How can i configure Auto Logout from Finesse desktop for agents at the end of working hours such as " 4 PM ". Kindly your advice. BR Ahmed Salah
You will need to build a script/program where you will create some sort of for loop that will read an array of usernames and systematically execute the curl PUT command I mentioned above. After that you will have to use a scheduler to execute this script at the time you wish.
I have solved this by using the available APIs to log agents out of Finesse
Something along the lines of the following curl command should get you up and running
curl -k -X PUT -u "username:password" -H "Content-Type: application/xml" -d "<User><state>LOGOUT</state></User>" https://uccx-server:8445/finesse/api/User/username
I've bolded what you need to modify for your application
thank you for your support.
kindly can you tell me the steps i will do,
i need to setup auto logout from finesse for all agents daily at 4 pm.
Appreciate your support
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