3 Replies Latest reply on Jun 3, 2016 1:18 PM by jmartinezcisco

    Cannot connect jabber web softphone with CUCM via expressway

    jmartinezcisco

      Hello,

       

      Im trying the sample code provided for the Jabber web SDK (the softphone that you can use from a web browser) but it cannot connect with the devnet sandbox CUCM (a week ago I tried and it was working). Let me explain the details:

       

      I reserved the Collab Endpoint sandbox lab and created a Jabber windows client, so I received an email with the user name and password.

      When I run the sample code (the web browser softphone) I click on start discovery and when it ask for an email I enter my user name@jabber-sandbox.cisco.com

       

      Then it asks for username and password so I enter again my user name@jabber-sandbox.cisco.com and the password.

      Then I can see my device CSFxxxxxx9F32, so I choose it and click on connect.

      Then an error message is displayed saying "Unable to sign in or connect: Cannot connect to CUCM server DeviceRegTimedOut"

       

      I tried disabling the firewall and antivirus but it didn't make any difference.

       

      It works if I connect to the VPN with anyconnect but unfortunatly I need to make it work with the expressway.


      Is the expressway working in the Collab Endpoint lab?